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HOSTEL SEARCH, ADVICE AND FAQS |
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> Advice and FAQs on how to find and choose your hostel |
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To find a hostel simply search our database - click here
Frequently Asked Questions
How do I book online?
1. Enter your destination, dates, number of people etc. This brings you
to a city page where you will see a list of all hostels with availability<br>
2. Please choose the hostel you would like to book
3. You will now see the prices and room types available.
4. Choose your room type and No of people in your party.
5. If the information is correct hit the “Click to Book” button.
6. You will now see a page displaying all the booking information.
7. If the information is correct click the “Confirm” button.
8. The system will now request you to complete the Booking Form.
9. You need a valid credit card to make your booking.
10. We accept Visa, Visa delta and Mastercard only.
11. Click “Confirm” and wait for your booking confirmation.
How many people can I book for and for how long?
1. You can only book for a maximum of 7 nights and for 10 people in any one
booking unless otherwise specified on the hostels microsite.
What happens with the 10% deposit?
1. On booking you will be charged a 10% deposit, plus a $2 booking fee
2. This will not be refunded to you on arrival at the hostel.
3. The remaining 90% is due to the hostel on your arrival.
4. The 10% deposit and booking fee is strictly non refundable, as per the
terms and conditions you ticked to agree to on booking.
What credit cards can I book with?
You can only book using a Visa, Visa Delta or Mastercard.
If I don’t have a credit card can I still book?
No! Bookhostels.com operates an online booking service only and require you
to submit a valid credit card number in order to secure your booking.
Does the name on the credit card have to be the same as the name on the
Reservation?
1. No! If you don’t have a credit card but have been given permission to use
a friend’s or family member’s card to book - that’s ok.
2. So the name on the credit card can be different to the name on the
reservation.
Is my credit card safe?
Yes! Bookhostels.com uses Verisign, the world leader in Internet security.
All information is encrypted online and transferred securely direct to the
hostel.
If I am getting a credit card error while I am booking or waiting for my
confirmation, what can I do?
Bookings are secure and processed through WorldPay.
If you are receiving an error, here are some potential reasons why.
1. There may be insufficient funds to cover the transaction being booked.
2. You may not have filled out all the information fields requested.
Can I book over the telephone or by email?
No! Bookhostels.com operates an online booking service ONLY. We do not offer
a reservation service via the telephone or by email.
Do I need to be a member to use your site or stay at one of your hostels?
1. No, you do not need to be a member of any Youth Hostel organisation to
stay at any of the hostels listed.
2. You do need to book in advance and have your booking reference with you
on check- in at the hostel.
Do I have to book in advance?
We always recommend that you book your accommodation and other services well
in advance to avoid disappointment! Allocation sells very quickly especially
in High Season.
Can you check availability for me?
1. The online availability that you see is uploaded by each individual
property.
2. Bookhostels.com has no control over this availability as it is the direct
responsibility of the hostels.
3. We are an online company that provide the technology for hostels to sell
their beds online.
4. So to check availability you must do so yourself online. Enter the dates
that you need and the number of people and you will see all the properties
with availability for the dates of your query.
Can you give me directions and contact details of a hostel before I book?
1. Each hostel has its own unique page on the site, this is their microsite.
2. This page will give you a description of the hostel, where it’s located
and the hostel facilities.
3. As we are an online booking service we do not provide you with telephone
number, email address or website details until you have made your
reservation.
4. Once you have made your reservation you will be able to view full contact
details and directions to the property booked on your booking confirmation.
Can you send me a brochure?
1. All the information we have about the property is displayed!
2. Each hostel has its own page or microsite. All the information you need
will be on these pages.
3. At the top of the page there are 4 photos uploaded by the hostel to give
you an indicator as to what their property is like. The pictures of the
rooms will not necessarily be the rooms that you will be staying in on your
arrival.
4. The hostel will have a description of their property and the facilities
they have.
5. The information displayed here is uploaded by each hostel.
6. It is up to each hostel to ensure that all the information here is
correct. The hostel also uploads its own rates and availability.
I am an older traveller will I still be able to book one of the hostels
online?
1. If a hostel has any age limits it should specify this on its hostel page
(or microsite).
2. All the information on the hostels microsite is uploaded by the hostel
themselves and should be accurate and up to date. It is the hostels
responsibility to ensure that all the information is correct.
If you have found the answer to your question please do not contact us. If
you contact us and your question was answered above we will not be able to
reply to you due to the large volume of emails we receive on a daily basis.<br>
If you have not found the answer to your question then you can contact us
and we will try to reply to your email within the next 24 hours.<br>
Reservation Queries
I have not received my confirmation, what can I do?
1. Once you click the “Confirm” button it should only take up to 1 minute to
receive confirmation of your booking on screen.
2. We then send you a confirmation email with your booking details. It’s
important that you enter the correct email address if you don’t you won’t
receive the email.
3. Please note that due to the nature of the internet and individual email
servers that sometimes mails will not be received. If you require
confirmation of your booking please click here.
What happens if I want to cancel my booking?
1. If you wish to cancel your booking you must contact the hostel directly
to do so. Once the booking leaves our system we have no more control over
it.
2. In the event of a cancellation the booking fee and deposit are non
refundable. You must cancel at least 24 hours before your arrival as failure
to do so can result in your card being charged for the first nights stay.
3. Contact details for the hostel are on the booking confirmation.
What if I need to amend my reservation?
1. You must contact the hostel directly to see if they can amend your
reservation.
2. You may need to cancel your reservation and rebook online. The booking
fee and deposit are non refundable. Contact details for the hostel are on
the booking confirmation.
What happens if I don’t show up and haven’t contacted the hostel?
In the event of a no show the hostel will charge your card for the first
nights stay and cancel any remaining nights booked. The deposit and booking
fee are non refundable.
I have just noticed on my confirmation that my book in day is the same as
my leaving day, how can this be?
If you make a booking for 1 day only the date on your booking will be the
day of your arrival only. The confirmation only shows the dates reserved and
not the check out date.
Other FAQ
What is a hostel?
A hostel is an inexpensive budget accommodation facility, where you meet
like-minded travelers. Some offer kitchen facilities and most have a liberal
attitude towards backpacker travelers.
Do I need membership to stay in a hostel?
In a backpacker independent hostel there is NO membership needed, but you
can always buy a discount card from VIP and ISE Cards. If you are staying at
hostels of the IYHF International Youth Hostel Federation then yes you need
to be a member.
Is there an age limit to stay in hostels?
In a backpacker hostels NO. All ages are welcome.
In some International Youth Hostel Federation hostels there can be age limit
up to 26 years.
What are dormitories and doubles ?
Dormitory rooms can consist of 4 to 8 beds in a room (sometimes more) most
are coed (girls and guys together). Do ask for single sex rooms if it
bothers you sharing. Then again some hostels only have single sex
dormitories.
Double rooms or private rooms can consist of 2 or more single beds up to 4
in a room or a double bed. Check with each individual hostel for their exact
room arrangements.
Some hostels have only a few private rooms and they may not guarantee
availability, remember hostels are not hotels !
What facilities are available in hostels?
Most offer kitchens, Internet access, private rooms and dormitories and some
with private bathrooms as well. Important things like whether sheets and
bedding are provided or not, reception hours etc can again be found on each
hostel detail page. For example Swiss Alps Retreat .
Is backpacking safe for single travelers?
For the most part yes ! With comprehensive travel networks like
BackpackingEurope.com for example, where single travellers can literally go
from one recommended hostel to another via a relatively safe and easy to use
rail system within Europe, the answer to this question remains unchanged. We
do however recommend that you as a traveller allow your common sense and
intuition to prevail at all times.
Be sensible about arriving at a hostel by a decent hour, as some hostel
receptions are not open 24hrs a day. This is for your own safety.
To find a hostel simply search our database - click here |
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